GENERAL

HOW CAN I PLACE AN ORDER?

• To place an order, first go to the product page, which you can reach via the navigation. Then select the desired quantity of the product and click "Add to cart." You will now be redirected to your shopping cart. Now click "Checkout" and follow the indicated steps to place your order.
  

HOW TO TRACK MY ORDER?

• To track your order, enter the tracking number we've provided on our track and trace page. It may take 1-3 business days to see the status of your order after you have received the tracking number. If you have not received a tracking number from us, please send an email to: info@eversole-footwear.com. We will then immediately notify you of your tracking number and the status of your order.

CAN I CHANGE MY DELIVERY ADDRESS AFTER I HAVE PLACED MY ORDER?

• Once an order has been placed, our warehouse staff can pack and ship your order within 24 hours, so it is only sometimes possible to process address change requests. If you notice an error, please email us as soon as possible with your name and order number so we can correct your package before it is shipped.
  There is no guarantee that we will make it, especially when it leaves our warehouse, but we do everything we can!

HOW LONG IS THE PROCESSING TIME?

• The processing time for your order is 1-3 days, depending on current volume.
  

GENERAL SHIPPING INFORMATION:

• Our warehouse processes and ships all orders Monday through Friday (excluding major holidays). Once you have placed your order, it takes 1-3 days to prepare it and order transit is 7-14 days.

WILL MY ORDER BE DELIVERED IN A PARCEL?

• Depending on the size of your order, you may receive multiple packages that may arrive 1-2 business days apart.

OUT OF STOCK/BACKORDER ITEMS:

• If any of your items are out of stock, we will let you know by email when we expect to be able to ship the items. If the items are not expected to be back in stock within two weeks, we will automatically refund the purchase price for these items.

ADDRESS CHANGES:

• So if you notice an error, please email us as soon as possible with your name and order number so we can try to locate your package before it is shipped.
  There is no guarantee that we can change the address, especially if the package leaves our warehouse, but we will do everything we can!
  

I HAVE RECEIVED A DAMAGED ITEM, WHAT SHOULD I DO?

• We apologize that your shipment did not arrive in perfect condition! Please contact us with your name and order number for further assistance.

CANCELLATION TIMEFRAME

• You can cancel your order within 15 minutes to 2 hours after placing it. To cancel, please contact us at info@eversole-footwear.com.

WHY IS MY TRACKING NUMBER NOT WORKING?

• Often tracking numbers only work for domestic orders. If your tracking number is not working, please let us know so we can make sure your items have been shipped correctly.